Excellence Excellence Creme Duo Bundle - 5 Natural Brown

I purchased this product yesterday after having managed to lightened my hair over the past year which cost a lot of money and time, I though I could now just dye my hair myself as it was now a nice LIGHT brown. After reading the box and looking at the colour chart this colour was exactly what I was after, I coloured my roots first then my ends, left it for only 20 minutes ( recommenced is 30) and after washing this out my hair is almost black!! I am so disappointed and now have to
Start again with my hair .

A couple of months ago I wrote a scathing review on this product, and now I'm back again. During that time I notice there have been many more bad reviews. Loreal did send me to a salon to have the problem corrected, and did send me new product - so this is the result of my 1st at home colouring since the last saga and using the replacement product. Again not true to colour, and not covering greys - and I left this on for well over an hour. At lease it came out of the bottle this time and it's not 'green' - but it's still not covering greys and is not the dark brown colour it should be. Obviously they DO NOT test their products, if they did - this wouldn't be happening. Also (from experience), sadly Loreal do not recall faulty products so I hope you read this and move to another product.

I've always bought Loreal in other countries , and its been my favorite. This is obviously not the case with loreal australia the shade turned out almost black. There is obviously something wrong with their production as I see there are several reviews that the result was nothing like what they promised. Years of using loreal dye and never so wrong!

30 years I have used this product with no complaints, this new formula should have been taken off the market when the first complaints started. I suspected something wasn't right when I opened the first packet, so I opened another packet (2 different batchs) - it didn't look any better than the first packet, but I proceeded with my root touch up. The formula was a cacky brown/green colour and just about set like concrete in the bottle. Very hard to get out of the bottle, so applying it was also extremely difficult! After 40 mins it was still showing the greys, and had not taken on my brown hair also - so I waited a further 20 mins - and NO better! It is obvious this product was NOT TESTED before entering the market! It is also obvious that the company is LACKING CUSTOMER CARE, it should have been tested when the BAD reviews started. If they had tested it when these bad reviews started, surely L'oreal would have done a PRODUCT RECALL - because they haven't, I can only assume they haven't any customer RESPONSIBILITY!!! How many people have been inconvenienced I wonder?

I've fallen for this twice now and am really annoyed. I did a test section at the back of my daughter hair, did 2 foils, waited the recommended 30mins and nothing. Waited a further 30 mins and nothing. The hair has not lifted to very light blonde. The only reason you can see the foils from one of the photos is that the hair is wet and I just removed the foils. After i washed it out and it dried for 5mins there's no difference. Certainly not very light blonde. My daugther already has dark bonde hair naturally so this should have worked perfectly. big fail. I'd also like to say that the customer service lady who I sent the photos too was trying to tell me that the product has worked when clearly it hasn't.

Easy to use, my hair was so soft afterwards but this made my hair a terrible orange brown colour! Not ash brown at all!

Have been using this dark brown for years but new formula turned my hair green and when I washed out was a light brown inconsistent with the old darker colour in my hair and still had the green shade to it. Will have to redo!